Field Technical Representative

Website Nichiha USA

Founded in 1956, Nichiha Japan first began operations as a hardboard manufacturer, supplying dashboard and other components for the automobile industry. The company’s immediate success was due in part by superior manufacturing technology and a constant drive for innovation. Although fiber cement was in it’s infancy, Nichiha’s leadership was energized by its seemingly limitless potential. That drive led to the eventual development of fiber cement claddings; a category that would expand to include over 800 commercial and residential variations produced in 12 manufacturing facilities worldwide including a 300,000 square foot, state-of-the art manufacturing plant in Macon, GA.

Nichiha is applying its brand of manufacturing excellence and innovation in every corner of the U.S. construction market and inspiring building professionals everywhere to open their eyes to the power of possibilities, and take a closer look at what Nichiha can provide.

POSITION SUMMARY:   Complement sales and ensure integrity of product installation through extensive technical and performance knowledge of all Architectural Wall Panels (AWP).  Promote installation best practices through effective communication of said knowledge.  Develop and maintain a successful installer network by communicating, training and auditing completed installations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Build and maintain a network of qualified installers in assigned territory
    • Identify key installers and dealers and nurture the relationship through training, mock wall, job starts, audits and follow up.
    • Maintain constant communication with key installers and dealers in their territory
    • Communicate proper vision of the company and proper install guidelines and best practices
    • Communicate new product, installation and testing updates
    • Evaluate effectiveness of current strategies and programs
    • Provide suggestions for improvement of the training program
  • Job site visits / Job starts
    • Represent Nichiha in a respectable manner by observing and following the rules of a commercial jobsite
    • Complete observation reports for each jobsite visit, within 48-hours of the visit
    • Communicate with the Salesforce opportunity point of contact before and after the site visit
    • Determine whether complexity or size of the job start requires multiple visits and plan accordingly
  • Complete warranty claim inspections
    • Submit completed warranty inspection report within a 48-hour period
  • Attend the technical department bi-weekly conference calls and quarterly in-person meetings
    • Report on any issues observed at job starts
    • Bring ideas on how to improve the department
  • Manage sales resources as they relate to technical
    • Maintain cordial communication and relationship with local sales territory manager and division manager.
    • Attend bi-weekly conference calls. Use as a platform to relay new technical information and answer questions from the sales team
    • Attend sales calls / lunch and learns when needed
    • Host a job start with a sales territory manager when needed
    • Attend Design Review meetings when needed
  • Answer technical questions from customers either by phone, email or in person
  • Assist in product development when appropriate
  • Participate in company annual meetings
  • Gather information on prospective installation methods, new products or strategies

QUALIFICATION REQUIREMENTS

  • In-field commercial construction experience preferred
  • Excellent understanding of the construction process
  • Ability to travel – travel will vary on market area
  • Must be a self-starter / self-motivator
  • Ability to productively work from home and in the field
  • Effective and assertive communication skills
  • Calm under pressure a plus
  • Confidence at a job site and training environments with multiple people in attendance
  • Ability to work with power tools

PHYSICAL REQUIREMENTS / DEMANDS

  • Ability to sit, stand, stoop, twist and bend
  • Able to lift up to 70lbs.
  • Ability to climb ladders / scaffolding

WORK ENVIRONMENT

  • Outdoors, varying climates, depending on the market area
  • Indoors and climate controlled at times

EDUCATION / LICENSES / CERTIFICATES REQUIRED

  • High School education or equivalent
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