Customer Service Representative

Website Nichiha Nichiha USA

Building a Lasting Future Together

Position Summary: The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Work with various departments to arrange shipping and delivery of materials.
  • Provide a positive customer service experience by listening to customers and determining their needs in order to direct them to the appropriate product or service.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Manage expectations of the customer when disruptions occur during the service and delivery process by responding quickly and effectively solving the problem.
  • Works closely with the credit department to resolve disputed credit items.
  • Provides timely feedback to various departments and management regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer’s service expectations.
  • Respond to incoming calls, emails and other correspondence by providing high level customer focused solutions.
  • This is not a comprehensive listing of all, duties or responsibilities that are required for this job.
  • Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS

  • Customer/Client Focus.
  • Ability to Multi-task.
  • Problem Solving/Analysis.
  • Exercise Good Judgement.
  • Time Management.
  • Written and verbal Communication skills.
  • Teamwork Orientation.
  • Technical Capacity.

EDUCATION/ EXPERIENCE

  • 2 year degree and or equivalent amount of experience
  • 4 year college degree is preferred.

WORK ENVIRONMENT

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear others.
  • The employee is frequently required to sit, stand; walk; use hands to handle or feel typical office supplies; as well as reach with hands and arms.
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